Spiceworks Network Monitor keeps an eye on the networks performance in real-time from your desk.  We’re focusing on the help desk ticketing system portion of spiceworks. The local non-for-profit companies that are being monitored by the helpdesk need to have their tickets routed to the responsible coordinator of the company, to be viewed separately. We’re also researching how to set up each company as a remote site, which could possibly be another way to keep them separate.

We decided to create two virtual servers for the local non-profit companies. Windows Server 2008 and spiceworks was installed. After all the issues encountered with logging into spiceworks through the browser, we discovered that a new rule needed to be created for the firewall to allow such access.  The non-profit companies can now access spiceworks by entering the web address in the browser.  A user portal was also created for helpdesk ticket submission, but registration needs to be completed before logging in.

Project Student: Yolanda Winbush

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